Quicken Loans

Returning Candidate?

Team Leader, User Experience Research

Team Leader, User Experience Research

Quicken Loans Inc.

Opportunity Details

Who We Are

We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years and we were ranked #10 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

What You'll Do/Need

The Team Leader of UX Research develops a client-driven research system, builds knowledge across the organization, successfully grows our product portfolio and measurably improves product performance. This team member gathers and synthesizes client data, behaviors, motivations and preferences to propose new solutions.



  • Develop deep understanding of target clients through effective best practices
  • Develop and drive a program that fuses client knowledge with other inputs such as industry trends, internal project incubations and business goals to create actionable insights, concepts or other relevant items
  • Develop deep understanding of the current state of client fit and usability for existing products and products in development
  • Coordinate research projects to validate and re-shape product roadmaps and feature details
  • Maintain a deep understanding of client types, their behaviors and their mortgage, home and finance issues
  • Lead, mentor and coach a team of UX professionals in a KPI, customer-driven team environment
  • Strengthen the research IQ and capabilities of the Product team


  • Bachelor’s or master’s degree in psychology, research, design or related discipline
  • Five years of UX research experience
  • Two years of leadership experience in cross-functional environment
  • Experience in product management for web and mobile products
  • Research portfolio demonstrating proficiency in driving impactful change
  • Experience with large-scale consumer and internal user web and mobile apps
  • Strong communication, negotiation and problem-solving skills

What’ll Make You Special

  • Excelling in a high growth, fast-paced large organization environment

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2016 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures experiences and perceptions of consumers who originated a new mortgage, surveyed in July – August 2016. 2016 Servicing based on 7,542 total responses and measures experiences and perceptions of consumers with their current mortgage servicer, surveyed in March – April 2016. Your experiences may vary. Visit JDPower.com.​