Quicken Loans

Returning Candidate?

Program Manager, IT Compliance

Program Manager, IT Compliance

Quicken Loans Inc.

Opportunity Details

Who We Are

We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years and we were ranked #10 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

What You'll Do/Need

The Program Manager-Compliance guides information security compliance efforts. This team member guides cross-functional teams across technology in the planning, execution and delivery of compliance processes that demonstrate adherence to regulatory and contractual obligations. This motivated team member will work with business and technology partners to coordinate the efforts of team members and third-party vendors to complete audits and implement improvements according to plan. This team member is a master communicator, tactful facilitator and creative problem-solver.



  • Scope, design and coordinate compliance processes and due diligence efforts with internal and external stakeholders to provide timely deliverables and rapid remediations
  • Develop performance dashboard and metrics for regular reporting to all levels of the organization on program status and performance
  • Develop and evangelize frameworks and best practices around compliance and information security to be utilized as part of the organization’s software development lifecycle
  • Continuously identify, assess, and advise on IT and business-related risks and control weaknesses
  • Deliver program reporting utilizing tools to track planning, scheduling, issues and overall status of compliance efforts
  • Assist with technical issues and advise on control requirements as needs arise
  • Influence cross-functional teams directly or indirectly within a matrixed organization and effectively manage multiple projects with competing priorities
  • Drive the execution of program plans across cross-functional teams, monitor risks, take appropriate action to address challenges and provide regular updates to key stakeholders.
  • Work with SMEs and utilize internal and external data/metrics to analyze results for compliance or unfavorable trends


  • Bachelor of Arts or Bachelor of Science degree, or equivalent practical experience
  • More than four years of experience with program management, governance and security processes and controls at the systems, network and application level
  • Experience with one or more security compliance frameworks or best practices: AICPA Trust Principals (SSAE 16 – SOC 2 and 3), ISO 27000 Series, PCI DSS, HIPAA, SOX, SANS CIS Critical Security Controls, regulations governing Personally Identifiable Information (PII), and other regulatory compliance frameworks
  • Experience working with engineering, nonengineering teams and other cross-functional stakeholders spanning all organizational levels
  • Ability to learn new business domains and build subject matter expertise in a short period
  • Familiar with one or more basic data analysis tools (Excel, PowerBI, Tableau, Python, R, etc.)
  • Experience with process/system mapping and analysis
  • Excellent organizational, active listening, communication, leadership and customer service skills
  • MS Office and/or O365 proficiency

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more


Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.