Quicken Loans

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Product Analyst – Text Messaging

Product Analyst – Text Messaging

Company 
Quicken Loans Inc.
Location 
US-MI-Detroit

Opportunity Details

Who We Are

We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.

 

 

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

What You'll Do/Need

The Product Analyst focuses on a specific suite of products and works closely with product delivery teams, Product Managers and Product Owners to create roadmaps and vision for the products they oversee. The Product Analyst is involved with Quicken Loans strategic review, the planning process, and analysis of existing products and potential new products. This team member identifies trends and/or the needs of targeted clients. The Product Analyst has a deep understanding of customer experience, identifies and fills product gaps, and generates new ideas that grow market share, improve customer experience and drive growth.

 

Responsibilities

 

  • Assist in the deployment of new products
  • Identify client needs
  • Facilitate research and development (R&D) requests across the product, consulting with the business and Architects and ensuring the necessary people are available for the R&D
  • Learn everything there is to know about the users of the product, the business drivers, how the product is performing and how it functions
  • Set expectations for stakeholders and the product team
  • Drive objectives on the Agile Program Increment process, including acceptance criteria
  • Work closely with the business and the Technology team to understand the vision and roadmap for the product suite in order to make well-informed decisions in the implementation of the features
  • Be the subject matter expert for your segment and know the ins and outs of how it interacts with other processes, tools and systems
  • Identify product ideas and opportunities based on industry trends, the current market environment and competitive trends
  • Collaborate with other teams to conceive, develop and execute end-client features to support the product
  • Work closely with Product Management
  • When asked to do so, lead major releases and ensure feature enhancements respond to customer requests
  • Work closely with the Business Analyst and Product Owner to ensure the technologies  align with the needs of the business

 

Requirements 

 

  • Associate or bachelor’s degree, a technical institute degree or equivalent work experience
  • Some experience in data analysis and data flow
  • Strong interpersonal skills
  • Great communication skills
  • Ability to multitask
  • Good time management abilities
  • Client-focused mentality
  • Ability to work independently with little supervision
  • Never-ending, self-motivated curiosity that’s continuously led to innovation in previous positions
  • Knowledge in mobile texting (SMS/MMS)

What You'll Get

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

 

Why We're Different

 

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

 

Quicken Loans is an equal opportunity employer.

 

Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.