Quicken Loans

Returning Candidate?

Business Analyst

Business Analyst

Rock Connections LLC

Opportunity Details

Who We Are

Rock Connections is a growing strategic marketing company that helps clients increase their revenue from advertising dollars that they've already spent. Rock Connections primarily focuses on outbound contact center solutions, providing clients with everything from customer contact to call transfers to the full sale of goods, services and products. We're a proud sister company of Quicken Loans, America's #1 online mortgage lender, which has been rated one of FORTUNE magazine's "Best Companies to Work For" for the past 14 years.

What You'll Do/Need

The Business Analyst is the liaison between the business and the Technology team. This team member works closely with our business partners to identify and determine their how technology can be used to best support and enhance their day-to-day processes. The Business Analyst creates clear understandable recommendations and solutions that Engineers and the Technology team can use to create systems and tools to meet the needs of their clients. The Business Analyst creates recommendations, develops functional specifications and tests changes.



  • Work with specific teams within the business to determine their technology needs
  • Work with a variety of partners, such as Business Consultants, Engineers and Quality Assurance Specialists, to deliver quality technology solutions
  • Concentrate primarily on one application but also work with other supporting applications as needed
  • Write use cases or specifications for changes 
  • Analyze how requests impact other systems and business processes
  • Define test conditions and develop accurate and complete test plans
  • Test implemented changes for bugs and adherence to the business requirements
  • Communicate with business partners regarding when new features will be available



  • Associate or bachelor’s degree or equivalent work experience
  • 2 years of IT or mortgage work experience or the equivalent, with an understanding of specific areas of mortgage lending or the use of a specific application
  • Ability to understand the business and its goals as well as the vision of an individual team
  • Ability to identify and analyze business problems, find opportunities and offer solutions 
  • Ability to clearly articulate and effectively write business requirements
  • Ability to understand and use XML and/or JSON
  • Ability to document simple (non-complex) processes with technical flow charts, related to primary responsibilities
  • Ability to handle aggressive deadlines and balance multiple responsibilities while maintaining system integrity
  • Demonstrated passion for learning about our business and technology

What You'll Get

  • Paid training
  • Strong growth and leadership opportunities


Why We're Different


Meet the anti-corporate culture of Rock Connections, where there's no daunting hierarchy, "boss" is a four-letter word, and if you work hard, you're the one who will reap the rewards, both personally and professionally. More than any other place you'll work, we're dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you're at it.


Rock Connections is an equal opportunity employer.